Tamara Simon's Weekly Blog
Business Insights for RTOs
from my favourite Movies, TV Shows and Books
(and some other bits and pieces)
What’s the Expectation of Truth?
Sloan Sabbith You’re using the word ‘journalism’ which means there is an expectation that what they’re reading is true.
I love this quote because in today’s world, unfortunately truth seems to be a word which is thrown around too loosely and not valued, rather than something which should be held in the highest regard.
Now I know there are times when we believe it is better to keep something from someone than to actually tell them the truth, and probably sometimes it is not only the easier option, but also the kindest.
But when we continue to hide the truth from ourselves, our team, and our students; eventually we will become unstuck.
So are you hiding from the truth or bringing it into the light so it can be addressed head on?
There’s a story about a little kid who keeps shredding paper and his parents take him to all kinds of doctors to get him to stop shredding paper.
And finally they take him to the most expensive doctor in the world who turns to the kid and he says, ‘Kid, if you stop shredding paper, your parents will stop dragging you to doctors.’ And the kid turns to his parents and says, ‘Why didn’t you just say so?’
It seems so simple but look at the power of the 3 messages in this quote:
- Don’t assume
- Ask great questions
- State the obvious
And yet what do we often do instead (and on a regular basis)? The exact opposite.
Think about when deadlines are not met. Are you asking great questions to actually find out why this happened – capacity, capability, training (or lack thereof); or are you assuming the person is just not good at their job?
Do you have documented information and/or procedures which clearly outlines the boundaries and expectations for anyone working or enrolling with your RTO; or is this information relayed verbally, which of course means it is open for interpretation and can easily be forgotten?
So I’m wondering if you and your staff embracing or ignoring these 3 key messages?
And if you are ignoring them (even with the best of intentions), what’s the one thing you need to change, develop and/or implement in your RTO to solve this problem?
And here’s my final tip:
Will McAvoy said, ‘People choose the facts they want now’ so what facts do you need to share with your team (which could be about assessments, financial viability, student complaints, punctuality etc) so you can continue to build a simple, profitable (and compliant) RTO business?
Want some help from Tamara?
If you would like some help to find out what facts are hidden beneath the surface, please check out my coaching services on my website.
Or contact me direct:
0438 262 727 or email@example.com