Tamara Simon's Weekly Blog
Business Insights for RTOs
from my favourite Movies, TV Shows and Books
(and some other bits and pieces)

Right versus Mistake?  What’s Your Score?

Will McAvoy           Except for the things we did wrong, we did everything right.

When I work with clients, I’m always reminding them of Pareto’s Principle or the 80/20 Rule which can be applied in so many ways:

  • 80% effort for 20% income/reward
  • Works 80% of the time
  • 80% completed then launch and test whether something works
  • 80% students complete so focus time and effort on the 20% who don’t

When the 80% component is in the positive, then that’s great and you should not get as uptight or frustrated with the remaining 20%.

But when it’s in reverse, like in the first dot point, then you have a huge problem to solve.

So when mistakes happen, and they do because we’re human; do you look deeper to find out why? 

Because unless you know the why, you’ll continue to be part of the Band-Aid Gang rather than a proactive leader and manager who is determined to solve problems once and for all.

And the solution to any problem is SYSTEMS, and I know it’s not sexy or exciting; but the quicker you can embrace this and understand the value of investing time and money into developing simple systems, the quicker your RTO business will improve across the 3Ps of

  1. Productivity
  2. Profitability
  3. Performance

Systems Lesson

Will McAvoy            Why does a politician take polls?

Sloan Sabbith         To find out what people want him to say the next day.

We can gain so much knowledge and insight from simply asking great questions of our clients, our students, and our staff.

And yet, we often either ignore the great ideas which are right in front of us; or we just simply get feedback because ‘we have to’ and so put no time and effort into a tool which is could be useful for both the RTO and the person completing it (be it student or staff).

So are you asking the right questions in your feedback tools which actually serve a purpose for everyone involved (whilst also meeting audit requirements); or are you just asking the easy and compliant questions so the task is done?

If you’re doing the latter, not only are you missing out on a potential opportunity, but you are actually disrespecting those you are asking to complete it because you know (and they know) you might as well be throwing the results in the bin.

What’s Next?

When did you last really look at your feedback systems to see:

  • If they are still relevant?
  • If they work?
  • If they are being completed at all?
  • When the results were last reviewed?
  • What actions have you taken?

And here’s my final tip:

Please consider all feedback as an opportunity to simplify your systems, and thus improve the 3Ps in your RTO business; rather than just something else which gets added to your To Do List.

Want some help from Tamara?

If you would like some help to improve the 3Ps in your RTO, please check out my coaching services on my website.


Or contact me direct:

0438 262 727 or tamara@takeanotherlook.com.au

Next Week:       Summary Lessons from The Newsroom