11 Mar 2020
It always amazes me the amount of RTO Owners who call me in to help solve their ‘people’ problems which is code for: it’s them, not me.
And yet, upon further discussion and investigation, it is clear the staffing issues are as a result of the lack of simple systems and the Owner being ‘too nice’.
This is because instead of dealing with any issue as it arose, they either didn’t know how to manage it or didn’t want to; so they ignored it, in the hope it would resolve itself on its own or just disappear.
Sound familiar? Then please read on to see why being a nice boss isn’t helping you, your staff or your business.
Side issue: If you run the RTO on behalf of the Owner or report to a Board, then this blog is still worth a read – just please change the word ‘Owner’ with your title.