If you haven't done so, I would highly recommend undertaking a detailed process with your team about the Good, the Bad and the Ugly of Lockdowns; so if another one occurs, the disruption and change can be as positive and as minimal as possible.
So what does this reflection look like?Here's the first 3 questions I would ask.
1. What did we do well?
2. What didn't we do well?
3. What can be improved for next time?
I would be gathering specific information on
• Initial advice to students and then updates
• Transition from workplace to working from home
• Access and back up files
• Regularity of communication including Zoom meetings
• Level of support and understanding of what everyone was dealing with – at work and at home
• Productivity expectations – was it realistic?
• Cleaning processes – then and now
• Job security
• Manners, tolerance and attitude
• Mental health and well being
• Parked tasks
It's important to make sure you gain this information from all stakeholders in your RTO business including
• Clients (ie organisations)
• Stakeholders eg IT, LMS/SMS, families
We know everyone is still working through a rapid amount of change in our personal and professional lives which is pushing simultaneously the boundaries of resistance, positivity, overwhelm, resilience, fear and uncertainty.
And when this is happening, what becomes your saviour and one piece of concreteness are your SYSTEMS.
They are your guiding light which people fall back on when uncertainty and chaos reign.
Why? Because they provide the clarity and structure about what to do next; especially in times when the way forward is unclear and unknown such as what we are currently facing.