How Do You View Your People?
This week's #RTO #blog draws on quotes from and about Steve Jobs.
The older I get, the more I see how much motivations matter.
The Zune was crappy because the people at Microsoft don't really love music or art the way we do because we personally love music.
So how much motivation to succeed, to provide quality training, to follow systems, to improve your products and services is driving you and your RTO business?
FOCUS: Manage Your PEOPLE
If you didn't voice your opinions, Steve Jobs would mow you down, said Cook. He takes contrary positions to create more discussion because it may lead to a better result.
So if you don't feel comfortable disagreeing, then you'll never survive.
Too often we (or members of our team) don't feel comfortable expressing an alternative view because it is perceived as conflict, and no one likes conflict so we remain quiet.... to the detriment of ourselves and our RTO.
Expressing an idea or opinion which is different to everyone else's or management is actually OK and should be encouraged, as long as it is expressed professionally; with courtesy, respect, calmness and sound reasoning from your perspective.
Because if we're not hearing different ideas and opinions, if someone is not playing Devil's Advocate and asking the 'What If, What About X' questions; then we could be
• missing out on potential income
• creating more problems rather than providing a solution
• increasing frustrations for both students and staff
• complicating things instead of making them simpler.
So is professional disagreement encouraged at your RTO or viewed as 'they're not a team player?'
If it's the latter, you could be missing out on not only amazing opportunities to increase the profitability, productivity and performance of your RTO; but by default, you could have staff harbouring frustrations because they're feeling like their voice is not heard or valued.
Steve Jobs had a tendency to see things in a very binary way. A person was either a hero or a bozo, a product was either amazing or S#@T.
I don't believe in this quote because I believe there is more grey in this world than we think, and people are human which means they make mistakes (bozo) as well as come up with amazing ideas (hero).
But sometimes past bozo activities can cloud our judgment about a person, and this can mean we don't acknowledge or can entirely miss their woo hoo hero moments.
And of course, the reverse is true as well – the recurring heroes are never condoned for their bozo moments.
So do you need to re-think your opinion of your team because maybe you've got more heroes than you think which should be acknowledged.
Or maybe you've got to help the bozos stop making mistakes (by documenting simple systems and training them in how to use them) so they become heroes in your eyes.
And here's my final thought:
In the first 30 years of your life, you make your habits.
For the last 30 years of your life, your habits make you.
So how are you and your team travelling in the Habits Department?
Do you know which ones are working for you?
Do you know which ones should be tweaked, re-invigorated or finally let go?
Do you need to learn to embrace some new ones?P.S. If you want to discover the 3 fastest ways to increase your enrolments, then register for my next free webinar here.
Dedicated to helping you run a simple profitable RTO business