We're your worst nightmare. Elves with Attitude.
I wonder if you were drawn in by the heading and started thinking about what your RTO's worst nightmare could actually be.
And if that's happened, I sort of apologise.
Only sort of because it's important to think about the worst case scenarios in all we do; whether that's looking at the financial numbers, managing staff or liaising with students.
Often times, we avoid circumstances or dealing with things because we don't like conflict. And as I've said on many occasions, well who does!
I don't believe anyone really likes dealing with conflict but those who are able to manage it more effectively generally do these two things:
• Deal with things straight away, when it happens rather than putting it off
• Thinking through all the options, ideas, arguments including the worst case scenario which could be presented to them by the other person.
By preparing in this way, they are able to work out what they wish the ideal outcome to be; and how comfortable they would be if the worst case happens.
If you can do this, then you know you have options in any discussion. If you don't, then you need to keep working the problem until you are comfortable with this scenario because thinking it won't happen is not a solution/decision (and it's certainly not a leadership decision).