Now I'm not saying every RTO Owner should do a complete 360 and become tyrants instead. But there is a reason why you own the business. Because it is your business and if you truly want to be the successful RTO Business Owner and not the Reluctant RTO Business Owner, then there will be times when you have to have hard conversations with your staff.
In my book, The Five Little RTO Pigs
, I outline the 5 steps to getting CLEAR on your Business, People and Systems. Step 2 is about whether you DARE to Lead.DARE
is an acronym for:D
Here's a snapshot of what I mean by DARE to be a Leader
Leadership begins with Direction
so what direction is your RTO taking?
Do you have a clear vision and strategy which you have articulated to your team in words they understand?
Does your strategy need to change due to market shifts, the economy, legislation changes, technology or innovation?
Are your team onboard with the strategy or does it need more work?ACCOUNTABILITY
Unfortunately I see too many people missing the Accountability
step. Mistakes happen and I get that.
As I often said to my girls when I coached junior netball, 'stuff happens. It's about what you do next that matters'. If they had an uh-oh moment because they missed a shot or threw away a pass, I needed them to quickly refocus, switch back on and get the ball back.
Unfortunately, I see too many RTO owners and their staff spending energy on blaming each other or not addressing accountability at all.
Stuff happens so we need to own it. Focus on what you can improve and avoid the mistake next time. It will be much a better use of your energy and time than playing the blame game.RESPONSIBILITY
This goes hand in hand with Accountability. I get frustrated when people don't take Responsibility
for their own work and own decisions, and the subsequent consequences. In this age of technology, it seems people have lost the art of remembering to do the things they said they would do.
Instead of this responsible behaviour, the trend I'm seeing involves excuses like, 'You didn't send me a text message reminder', or 'You didn't send me an email about that', even when both people were at the same meeting taking notes.EXAMPLE
We all know great leaders walk the talk and empower their staff so what's your Leadership Example
I'm sure you have your own way of describing leadership but a simple definition is 'the activity of leading a group of people or an organisation'.Simon Sinek
, in his latest book The Infinite Game, says "leaders are not responsible for the results. Leaders are responsible for the people who are responsible for the results'.
I love this quote. Not only because I agree wholeheartedly, but it's an opportunity for anyone who's got the top job (aka RTO Owner/CEO/Manager) to ensure they provide their team with the tools, support and clarity they need to undertake their role quickly and easily.
I also believe everyone in a business or organisation is a Leader. What changes is the level of responsibility and delegation.
If you're not sure what you and your team's Leadership Example is or you want it to change, here's 3 key questions for you and your team to ask each other to help this process:
1. What type of Leader am I now?
2. What type of Leader do I want to be?
3. How do members of my team Lead?