Not every template or procedure will suit or be needed in your RTO so don't rush in to adopt someone else's great system, even as a stop gap solution.
2. Ensure documents including templates are written for the intended audience, be it your clients, your students or your team.
3. Ensure your systems accurately reflect your branding and messaging eg even a 4 page complicated legal document that may be viewed as gobbledegook probably won't be seen by others as 'simple'.
4. Look at your RTO's systems including your documents at least twice a year because time and space can provide you with fresh ideas and perspective.
5. Don't fall into the trap of 'if it ain't broke, don't fix it' mentality.
Just because something appears to be working, doesn't always mean it is true.
6. We are too close to our own work which is why we always need someone else to point out the positives and flaws in what we do which helps us improve ourselves and our business (if we're willing to listen).
2. Do your business systems include documents written in simple and easy to understand language?
Are they written for THEM (the intended end user) or is it all about YOU?
Be careful not to fall into the Curse of Knowledge – what makes sense to us is often confusing for others.
3. Are your Client Engagement/Enrolment documents no more than 4 pages?
If not, can you streamline and simplify whilst maintaining the intent of the document, and meeting all legal, risk and privacy obligations for both parties?
One of the systems RTOs should regularly review (and often don't) is the Enrolment Process.
So what can you delete, streamline and/or simplify so potential students actually understand what they're signing, AND ensure they don't have to provide information multiple times when you already have it?
Tamara Simon is Australia's Only Dedicated RTO Business Coach who's driven to making your RTO life easier.
For over twenty years, she's been helping timepoor RTO Owners, CEOs and Managers get out of OVERWHELM so they can
- Get back in control and on track
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Find out more about Tamara Simon, her Coach In Your Corner RTO Membership Program and how she can take your RTO from Overwhelmed to Optimised here:
http://www.takeanotherlook.com.au